Office Manager – Customer Services.

THE ROLE

Reporting to the Customer Service Director, we are seeking an experienced and highly organised Office Manager to lead the day-to-day administration and coordination of the Customer Services department. The role will ensure efficient office operations, consistent customer support, accurate processing, and effective collaboration across service, sales, finance, technical, and field-based teams.

This position requires strong people leadership, process management and communication skills, together with a proactive, customer-focused approach and the ability to manage competing priorities in a fast-paced environment

Key Responsibilities

• Lead, support and develop the Customer Services office team, ensuring clear responsibilities, effective workload management and consistently high standards of service.
• Manage the day-to-day operation of the department, including customer enquiries, service administration, job processing, scheduling support, quotations, invoicing queries and general office coordination.
• Ensure customer requests and escalations are handled promptly, professionally and in line with agreed service levels.
• Monitor departmental workflows, service administration standards and key performance indicators, taking corrective action where required.
• Maintain accurate customer, contract and service information across company systems, ensuring high standards of data quality and document control.
• Review and improve office processes to increase efficiency, enhance the customer experience and support business growth.
• Coordinate closely with field service, technical support, sales, finance and operations to resolve issues and deliver a seamless customer service experience.
• Support departmental planning, reporting, resource coordination and the implementation of business initiatives.
• Conduct regular team meetings, one-to-ones and performance reviews, providing coaching and development support.
• Promote a positive, collaborative and customer-focused culture within the department.
• Ensure departmental activities comply with company policies, data protection requirements, health and safety standards and relevant procedures.

The Person

We are looking for an experienced office or customer services professional who combines strong leadership and organisational skills with a genuine commitment to customer service. The successful candidate will be confident managing people, processes and priorities, and will bring a practical, solutions-focused approach to continuous improvement.

Essential Requirements:

• At least five years’ experience in office management, customer service administration or a comparable operational support role.
• Minimum FETAC Level 7 degree in business/business administration or similar
• Strong customer service orientation with experience managing queries, escalations and competing priorities.
• Excellent organisational, planning and problem-solving skills, with a high level of attention to detail.
• Excellent written and verbal communication skills, with the ability to build effective relationships at all levels.
• Strong computer literacy, including proficiency in Microsoft Office applications, SAP/BW ERP systems.
• Commercial awareness and the ability to interpret operational information and performance measures.

Desirable Requirements:

• Experience working within an engineering, technical service, logistics or after-sales environment.

In return we offer:

We invest in talent and have a culture of openness, integrity and respect. Our remuneration package is highly competitive and includes:

• Competitive salary
• Performance related incentive
• Company pension contribution and DIS
• Company health insurance plan
• Generous occupational sick pay scheme
• Generous annual leave incorporating long service
• Long service recognition
• Company mobile phone and laptop provided
• Life assurance with death in service benefit
• Employee Assistance Program
• Learning and Development opportunities.
• Opportunities to travel and many more

Apply now to join a team of people at Jungheinrich, who will assist you to achieve your career objectives, and who are passionate to succeed. 

Apply Here