Careers

The Company
An exciting opportunity has arisen within Jungheinrich Ireland for you to join our rapidly growing Aftersales Division.
Jungheinrich AG is one of the world’s most successful intralogistics companies. Every day, our products and solutions are used to move millions of goods in logistics centres around the world. We are one of the world’s leading suppliers of industrial forklift trucks and also design and install everything from basic storage systems to a fully automated high-bay dark warehouse.
Within our field, the Group ranks among the world’s top three manufacturers with direct sales organisations in more than 38 countries, generating more than €4 billion turnover with our 16,000 employees around the globe.
The long established Irish business in headquartered in Maynooth, Co. Kildare with a satellite office in Cork. We continually strive for excellence, challenging current practice and driving to be the best in our class. We invest in talent and have a culture of openness, integrity and respect. By joining Jungheinrich, you will be joining a team of people passionate to succeed.

The Role
Within our Aftersales division, we have an opportunity for motivated, organised and driven Maintenance Technicians/ Engineers Nationwide. Providing on and off site corrective and preventative maintenance and offer aftersales technical support solutions.

Core Tasks

• responding to customer call-outs
• evaluating and resolving problems
• assisting with the installation of equipment
• liaising with and working alongside technical sales engineers
• repairing, testing and maintaining equipment
• monitoring the performance of products
• developing and maintaining relationships with customers
• Working with the company IT system

Core Skills

• IT: Knowledge of relevant IT-systems within the area of responsibility.
• Microsoft Office applications
• Must have related Trade Qualification & Certification in Mechanical & Electrical disciplines. FETAC Level 7 or equivalent
• Health & safety
• Use of diagnostic fault finding equipment and IT capability essential

Remuneration

• Salary dependent on experience.
• Company commercial van – full expenses.
• Mobile Phone, Laptop.
• Defined Contribution Pension Scheme supported by Employer.
• Health Insurance.
• Sick Pay Scheme.
• 21 days annual leave with opportunity to increase to 25 based on length of service.
• Ongoing training and development.

Jungheinrich Lift Truck Ltd is the leading material handling solutions provider in Ireland specialising in complete warehouse design, construction, and project management. We are a supplier of over 600 different types of German manufactured forklifts in Ireland. We provide a total solution offering including purchase, leasing and aftersales services to a myriad of complex needs.

We now have a unique opportunity for an experienced After Sales Area Service Manager to join our team.

Operating out of Munster, the successful candidate will be responsible for the management of all service activities in the southern area to include the following:

• Management of a team of engineers in the South of Ireland.
• Management of the Service Schedules ensuring that all service Maintenances are carried out on time.
• Oversee the quoting of projects for the larger sites.
• Ensuring all service audits are completed and passed and that all KPI’S are met.
• Adhering to all processes and procedures to meet with targets.
• Account Management including the monitoring of full-service costs to insure the profitability of the accounts.
• To ensure regular communication with customers, finance department and senior Jungheinrich management team.
• Liaising with the technical department within Jungheinrich to ensure site engineers receive technical support as required.
• To provide team leadership and direction including carrying out regular reviews and assessments with engineers.

We are looking for someone with excellent initiative, drive, and dedication, with an appetite to grow and develop both commercially and operationally.

To be considered for this role you must have –

• Minimum 5 Years previous experience of working within a similar role in a related field.
• Minimum of Degree/Diploma FETAC Level 7/8 in engineering or similar discipline.
• Excellent computer skills to include proficiency in all Microsoft Applications.
• Demonstrated ability to manage a team, as well as excellent team worker.
• Excellent customer service skills with an ability to multitask and solve complex operational issues
• Full clean driving licence.

Individuals with knowledge of SAP ERP will have a distinct advantage.
For the right person, this role offers significant potential for rapid personal growth and development.

In return we offer an attractive salary package to include:

• Performance related bonus
• Company vehicle
• Company Pension with DIS
• EAP
• Company health Insurance
• 23 days holidays plus service days
• Laptop and mobile phone.
• Learning and Development opportunities.
• Opportunities to travel and many more

The above description is a general outline of the requirements of the role. It is not intended to be exhaustive and may be added to in the future depending on the needs of the business.

Department: Aftersales
Reports to: Service Manager - Automated Systems
Location: Central

To be accountable and responsible for the maintenance, testing and on-going customer support          of new and existing Automated Systems (AS).

Role Purpose

To be the first point of contact for local engineers in the escalation and troubleshooting of Automated systems.

• Champion health, safety & environmental standards of both Jungheinrich and customers sites, always ensuring an approach of safety first is adopted.
• To provide technical support for the implementation of new AS installations
• To provide the on-going technical support for specified AS products
• To assist in the development of technical engineer product training on the AS product range and create a ‘best practice’ working environment
• To assist in the development and delivery of specialist customer operators training on the AS product range and create a ‘best practice’ working environment.
• To assist with the creation of site specific operational ‘quick reference’ documentation for customers & local engineers
• Working closely with key stakeholders, including but not limited to, technical                services, VK-PS, service management and SHEQ, to ensure that the technical competence of the Irish business is developed to ensure a safe and competent ability to support the LS product portfolio
• To be ‘hands on’ to aid implementation of actions identified.

The following equipment is classed as Logistics Systems:

• Automated Guided Vehicles (AGVs – Type I) & Automated VNA equipment (AGV Type II)
• ASRS solutions (Automated Storage & Retrieval Systems)
• Warehouse Management and Control Systems
• Pallet & Tote conveyors and associated equipment
• Carousel & Automated vertical lift systems
• Mobile Racking Systems
• UPC - Multi depth storage solutions (Under Pallet Carriers) / Pallet Shuttle Systems

Role Responsibilities

• To undertake maintenance and inspections in-line with the manufactures O&M manuals
• Execution of systems tests and back up of configuration data
• To undertake follow on repairs in accordance with the manufacturer’s recommendations and industry standard practices
• Prioritise system faults and provide on-site assistance to the commissioning teams or local engineers and ensure these are successfully bought to a close.
• To troubleshoot and perform diagnostics, partly in collaboration with internal and external suppliers
• Complete and safely store parameter backups
• Testing of safety equipment (if qualified)
• Provide first level remote support
• To accurately record all work undertaken
• Provide support for commissioning and change requests
• To   ensure the successful installation & commissioning of new AS
• Work in close co-operation with the CS Training Manager, Senior Technical Specialists, and local engineering teams.
• To identify training requirements of the local engineering team (in conjunction with the, HoCS, & ASMs)
• To assist with the organisation and delivery of “on the job” coaching
• To assist with AS product specific documentation to aid local engineers
• Transfers project specific knowledge of suppliers to the local engineers
• Assist with “hyper care support” on customer sites Post go live
• Provide up to date technical support by phone
• Assist with the creation of site-specific customer operator training
• Responsible for identifying site-specific common best practices and ensure they are cascaded and implemented throughout the customer’s operations team.
• To assist with the creation of site-specific user documentation for both the customer and local engineers
• Liaise with the Line Manager and tech teams to inform them of best practice solutions and be responsible for follow up and validation that actions have been implemented
• Use the available systems data to identify gaps in reliability/availability of site systems
• Responsible for identifying equipment reliability and areas that can be improved
• To always comply with Health & Safety legislation
• To always represent the company in a professional manner and maintain customer relations
• To adhere to the Quality processes and procedures as set out by the company
• Communicate effectively with Line Managers
• Assist in the selection of tools, tools lists, diagnostic tools, or specialist tools

Role Requirements

Essential

• Proven background in the implementation or support of automated / semi-automated intra logistic systems
• Background in Engineering
• A working understanding of Mechanical, Electrical & Electronic technical manuals & drawings
• A knowledge of PLC equipment & related software
• Excellent PC literacy
• Excellent communication skills
• Health and Safety experience
• Experience in producing risk assessments & safe working procedures.
• Previous experience of customer meetings and reporting

Desirable

• Technical knowledge Asi, profibus, profinet and canbus systems
• Technical knowledge of inverters
• Previous experience of working with pallet cranes
• Previous experience of working with pallet conveyor & connected systems
• Previous experience of working with tote conveyor & connected systems
• Full understanding of pre-preventive maintenance (PPM) schedules & procedures
• Working knowledge of FEM standards governing the automated warehouse industry
• Leadership Skills
• Knowledge of Beckhoff / Siemens S7 PLCs
• Previous experience of AGVs
• IOSH minimum
• B Eng (or equivalent) in Engineering
• Previous experience of delivering training courses  

Competence

• Continuously seeks improvements
• Takes responsibility for his/her actions
• Adapts to new and changing demands and situations
• Plans and organises multiple tasks or projects
• High accuracy in numerical and written work.
• Conforms to Health and Safety Legislation
• Attentive and analytical thinker

Collaboration

• Establishes effective work relationships across  all business divisions
• Integrates into the teams
• Shares knowledge with others proactively
• Shows respect for others
• Shows integrity, trust, and loyalty
• Complies with rules and regulations

Clarity

• Communicates openly, effectively, and consistently with all stakeholder groups
• Deals effectively with people from all levels
• Able to communicate both face to face, via telephone and in writing

Commitment

• Takes initiative – self-starter, highly motivated
• Sets high standards
• Achieve agreed results on time
• Focuses on customer needs and customer satisfaction
• Builds and maintains strong working relationships
• Working at height and rescue at height.
• Willingness to work at nights, bank holidays and weekends
• Flexibility to work hours as required to suit the task. This could be any time within 24 hours, seven days per week including ad-hoc out of hours technical support through the escalation procedure
• Willingness to learn non Jungheinrich equipment and take on additional support duties when required which may be outside of your normal working day
• If necessary, participate in an on-call rota system to provide support to local engineers
• Medical Assessment will be required for certain working environments i.e., Hypoxic.

Your job description covers the core functions, technical and professional qualifications, necessary experience, personal skills, and competences required for this position at present. Where necessary changes may be made to your role from time to time. You are required to be flexible in your approach to work and be prepared to perform duties and other tasks within your capabilities.

Remuneration

• Salary dependent on experience.
• Company commercial van – full expenses.
• Mobile Phone, Laptop.
• Defined Contribution Pension Scheme supported by Employer.
• Health Insurance.
• Sick Pay Scheme.
• 21 days annual leave with opportunity to increase to 25 based on length of service.
• Ongoing training and development.