Careers

The Company
An exciting opportunity has arisen within Jungheinrich Ireland for you to join our rapidly growing Aftersales Division.
Jungheinrich AG is one of the world’s most successful intralogistics companies. Every day, our products and solutions are used to move millions of goods in logistics centres around the world. We are one of the world’s leading suppliers of industrial forklift trucks and also design and install everything from basic storage systems to a fully automated high-bay dark warehouse.
Within our field, the Group ranks among the world’s top three manufacturers with direct sales organisations in more than 38 countries, generating more than €4 billion turnover with our 16,000 employees around the globe.
The long established Irish business in headquartered in Maynooth, Co. Kildare with a satellite office in Cork. We continually strive for excellence, challenging current practice and driving to be the best in our class. We invest in talent and have a culture of openness, integrity and respect. By joining Jungheinrich, you will be joining a team of people passionate to succeed.

The Role
Within our Aftersales division, we have an opportunity for motivated, organised and driven Maintenance Technicians/ Engineers Nationwide. Providing on and off site corrective and preventative maintenance and offer aftersales technical support solutions.

Core Tasks

• responding to customer call-outs
• evaluating and resolving problems
• assisting with the installation of equipment
• liaising with and working alongside technical sales engineers
• repairing, testing and maintaining equipment
• monitoring the performance of products
• developing and maintaining relationships with customers
• Working with the company IT system

Core Skills

• IT: Knowledge of relevant IT-systems within the area of responsibility.
• Microsoft Office applications
• Must have related Trade Qualification & Certification in Mechanical & Electrical disciplines. FETAC Level 7 or equivalent
• Health & safety
• Use of diagnostic fault finding equipment and IT capability essential

Remuneration

• Salary dependent on experience.
• Company commercial van – full expenses.
• Mobile Phone, Laptop.
• Defined Contribution Pension Scheme supported by Employer.
• Health Insurance.
• Sick Pay Scheme.
• 21 days annual leave with opportunity to increase to 25 based on length of service.
• Ongoing training and development.

Department: Logistics Systems
Reports to: Logistics Systems Director
Location: Maynooth, Co. Kildare
 

Role Purpose:

Within our Logistics Systems division, we have an opportunity for a motivated, organised and driven technical sales project manager for our Automated Guided Vehicle (AGV) range.

• Design from concept to engineering of Automated Material Handling solutions
• Direct contribution to Divisional Sales
• Deliver a divisional sales target for the Logistics Systems Business Unit
• Direct customer facing sales role
• Develop product sales opportunities

Role Responsibilities:

• Design and development of Automated Material Handling solutions including primarily AGV but also ASRS, Mini load, conveyors, WMS / WCS, and all associated equipment and solutions
• Working as part of the Logistics Systems team to promote the LS business and secure annual targets
• Ongoing development of skills and competencies in the Logistics Systems business
• Development of local customer bases throughout the Ireland
• Assist in the training of Irish sales team
• Technical support for LS business for the Irish market
• Liaison with Irish and European Suppliers
• Processing, project co-ordination and commercial management of orders

In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Business Unit Director.

Role Requirements:

• Personal responsibility to have a detailed knowledge of the Automated Material handling market
• Personal responsibility to secure a detailed knowledge of competitor systems and structure
• Detailed knowledge of all JH products and engage in future product development strategies and initiatives
• Work with our Business Development Managers projects to maintain a detailed activity, prospect and forecast pipeline
• Direct responsibility for concept and design development of solutions
• Prepare sales proposals and presentations
• Evaluate complex data sets for the use in simulation and system design
• Prepare detailed technical specifications for handover to technical / project management roles
• Liaise with client representatives at the highest levels
• Provide sales support to the Jungheinrich sales teams

Ensure sales are met in line with JH guidelines and processes

Competencies Required:

• Customer Orientation - must provide high levels of service to internal & external customers.
• Influencing, must be able to convince others of value of a solution or proposition. Particularly important from a sales perspective.
• Market focus - must understand the AMH market and competitive environment
• Accountability & Ownership - must comply with all processes and procedures and take responsibility for delivering output on time
• Adaptability - must cope with diverse range of tasks and workplace situations and be able to design solutions across the Systems & Projects portfolio.
• Planning & Organising - manage own workload and deal with competing demand on resources
• Initiative - takes decisions appropriate to the role and looks at ways of improving processes
• Teamwork - must work with others to deliver a collective result.
• Finance - sound comprehension of Finance and commercial issues

Qualifications:

• University or technical college degree in mechanical engineering or industrial engineering
• Profound knowledge in the field of logistics
• Knowledge of CAD systems

Experience:

Sales and project planning experience

Terms and Conditions

• Salary – D.O.E.
• Bonus based on achievement of specific targets
• Company car or car allowance
• Mobile Phone, Laptop
• Pension
• Health Insurance
• Sick pay scheme
• 21 days paid annual leave & 2 Company designated days
• Ongoing training and development

Role Title: Backoffice Service Dispatcher / Planner
Reports to: Office Manager - Aftersales Dept
Department: Aftersales
Location: Maynooth Office

Role Purpose

To answer customer calls and dispatch Jungheinrich engineers to site to make sure all Jungheinrich customer service needs are carried out to a high standard.

Role Responsibilities

• Log and co-ordinate equipment breakdowns and repairs, Call4Service jobs, maintenances, commissioning, SLS campaigns, FDL checks – ensure attendance, action and follow through on all open jobs within the allocated timeframes.
• Liaising with customers and engineers to create appointments for all jobs where required. Follow-up and track that the appointments are met once they are created in Visitour.
• Deliver good clear and concise communication and service to the customer and other departments.
• Process priced jobs as per quotations and customer discounts where agreed
• Monitor error lists and ensure all errors are processed in an accurate and timely manner and look for potential follow up work where quotes may be required.
• Use Fleetmatic GPS to ensure the best and closest engineer is dispatched to customer breakdown calls.
• Liaise with spare parts administration team to ensure parts are ordered and dispatched on time.
• Motivate engineers to return completed jobs ASAP and keep in constant communication.
• Plan next day activities where possible to prevent any engineer downtime.
• Liaise with customers to supply any H&S/ company documents they require.
• Keep up to date with engineer’s training to ensure knowledge of individual’s capabilities concerning breakdowns. (VNA/ VFG/ Site inductions/ Pyroban/ Logistic Systems)
• Escalate to appropriate manager any repeat jobs, excessive labour hours, engineer issues.
• Ensure cover is provided at peak times or when business is closed (Good Friday/ St. Patricks Day/ Christmas/ New Year etc.)
• Prioritise key customer’s requests to ensure excellent deliverance of service.
• Arrange sub-contractors where necessary.
• Liaise with Sales and UE dept. and TRB to ensure installations are all co-ordinated effectively to ensure engineer is on site at time of commissioning/ installation and that down time is kept to a minimum.
• Monitor any VOR trucks daily and escalate where appropriate.
• Provide cover for other dispatchers when required. Adherence to company processes and procedures to meet with company targets and KPI’s.

In addition to the duties and responsibilities listed, the jobholder is required to perform other duties assigned by the relevant Manager from time to time.

Role Requirements

• Education - Minimum of leaving certificate qualification.
• Computer Skills – Must be proficient in Microsoft Applications such as Word, Excel, PowerPoint and Outlook
• Customer Orientation – Must provide high levels of service to both internal and external customers.
• Adaptability – Must cope with diverse range of tasks and workplace situations.
• Teamwork – Must work well within a team to deliver a collective result.

Required Competencies

• Excellent communication skills
• Strong interpersonal skills
• Team player
• SAP ERP knowledge

Experience:

• Previous experience working in similar role desirable

Terms and Conditions

• Salary – D.O.E.
• Laptop
• Pension
• Health Insurance
• Sick pay scheme
• 21 days paid annual leave (increasing with time served)
• Ongoing training and development

Closing Date: July 1st 2022